Return Policy

Overview

At vorquenxaiethae, we strive to provide high-quality calligraphy and hand-lettering services. Because our work is customised and created specifically for each client, returns are handled in accordance with New Zealand consumer protection laws, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986. This policy outlines our approach to returns, refunds, and service modifications.

Custom Calligraphy Work

Since all calligraphy and hand-lettering work is custom-made to your specifications, standard return policies do not apply. Each project is unique and created specifically for your needs, making returns impractical in most cases. However, if our work does not meet the guarantees under the Consumer Guarantees Act 1993, you may have rights to remedies including repair, replacement, or refund.

Consumer Guarantees Act 1993

Under the Consumer Guarantees Act 1993, if you are a consumer, our services must be provided with reasonable care and skill, be fit for their intended purpose, and match any description provided. If our services fail to meet these guarantees, you may be entitled to remedies including having the service provided again, compensation for any reduction in value, or a refund in certain circumstances.

Quality Assurance

We take great care to ensure that all calligraphy work meets our quality standards. Before finalising any project, we will provide you with opportunities to review and approve work in progress. This helps ensure satisfaction and minimises the need for revisions.

Revisions and Corrections

If you notice errors in the completed work that are our responsibility, we will make corrections at no additional charge. Minor revisions can be accommodated within reasonable limits. Please contact us immediately if you identify any issues, and we will work to resolve them in accordance with our quality standards and consumer guarantees.

Cancellation Before Completion

If you need to cancel your calligraphy project before completion, please contact us as soon as possible. Cancellation fees may apply based on the amount of work already completed and materials used. We will discuss any applicable fees before proceeding with cancellation, and you have the right to receive a refund for any portion of the service not yet provided, subject to reasonable cancellation fees.

Refund Policy

Refunds are provided in accordance with the Consumer Guarantees Act 1993 and Fair Trading Act 1986. You may be entitled to a full or partial refund if our services fail to meet consumer guarantees or if there is a material defect that cannot be remedied. We will process refunds within a reasonable timeframe, typically within 14 working days of approval.

Damaged or Lost Items

In the rare event that calligraphy work is damaged during shipping or lost in transit, we will work with you to provide a replacement or appropriate compensation. Please report any damage or loss immediately upon receipt, and we will investigate and resolve the matter promptly. If we are responsible for the damage or loss, we will provide appropriate remedies in accordance with consumer protection laws.

Complaints Process

If you have concerns about our services or wish to make a complaint, please contact us at managers@vorquenxaiethae.world or visit our contact page. We are committed to resolving complaints fairly and promptly. If you are not satisfied with our response, you may contact the Commerce Commission or seek advice from Consumer Protection New Zealand.

Contact for Returns

If you have questions about returns or need to discuss a specific situation, please contact us at managers@vorquenxaiethae.world or visit our contact page. Our address is 7 Keddell Street, Frankton, Hamilton 3204, New Zealand. We are committed to working with you to resolve any concerns about our calligraphy services in accordance with New Zealand consumer protection laws.

Changes to This Policy

We reserve the right to update this Return Policy at any time, provided that any changes comply with New Zealand consumer protection laws. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.